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Better Experiences make a better Business

Customer and employee insights you can use today

Uncover the unseen and get equipped with the knowledge you need to optimise your business

Training for service excellence

Founded on 6 star hospitality principles we deliver a range of programs making it easy for your team to excel across the board

Become experience leaders now!

Partner with us and get leading edge solutions, strategies and insights, bespoke to your industry and business

Book A Call

Here’s what happens when you work with us:

  • You increase customer retention and attract new customers
  • You improve employee engagement and retention
  • You spark change & streak away from your competitors
  • You create a more purposeful business focussed on delight for your team and customers

These are the things we love to do:

Journey Mapping, CX Research & Strategy

Uncover how your customers (and your team) really feel, implement impactful improvements today

Customer Survey Insight Programs

Custom, insightful survey programs done for you and done right; for any step in the customer or employee journey

Training & Workshops

Face to face, virtual or online training that builds connections, empathy and skills driving powerful customer interactions

What people say about us

Sky Blue helped our leadership team gain deeper insights about our customers and their friction points .. Thisproved to be the catalyst driving a stronger commitment to upgrading experiences throughout the organization. Tom knows CX inside out, matched with his innovative and personable charm, makes it easy for us to uncover new approaches to experiences that make a difference.

Shaun McCambridgeManaging Director - Stellar Recruitment

I have engaged Tom to develop and implement comprehensive feedback programs throughout the organisation underpinning our ongoing focus of delivering exceptional experiences. Before these programs, I had no clear visibility of how our customers were experiencing the business. Since implementation we experienced consistent customer service improvements throughout the organisation and Sky Blue has become an essential business tool.

Tom is also an exceptional facilitator who I have used to drive culture change to great effect.

Barry RobinsonPresident & Managing Director - Wyndham Vacations

Sky Blue played an integral role in shaping our Customer Experience Journey. While Tom clearly pinpointed areas of opportunity and challenged deep seated beliefs, the true value was in the engagement of the broader team and assistance in shaping a cultural transformation necessary to produce an outstanding Customer Experience.

To benefit from CX training a business must first acknowledge areas of opportunity. Sky Blue provides the road map for success and continued encouragement and support in the journey to excellence. We cannot recommend Sky Blue highly enough for your customer experience transformation.

Stacey DavisExecutive General Manager - Rental & Retail Aftersales ANZ, Apollo Tourism and Leisure

I engaged Sky Blue to design, develop and deliver customer experience training for a new company. They took the time to really understand the new company, what the values, vision and purpose was and how this could be translated into a meaningful training session for the team. They designed content the team could relate to. Tom did an exceptional job captivating the audience with plenty of interactive content. It resulted in a more confident loyalty team delivering a unique customer experience. Tom was a true professional while bringing a lot of fun back into training.

Rosie McartneyHR Executive

Customer and employee insights you can use today

Uncover the unseen and get equipped with the knowledge you need to optimise your business

Training for service excellence

Founded on 6 star hospitality principles we deliver a range of programs making it easy for your team to excel across the board

Become experience leaders now!

Partner with us and get leading edge solutions, strategies and insights, bespoke to your industry and business – Book a call

Lets Talk About Experiences

Contact us if you would like to get to know us a little better, or fill out your details in the form!

T: 1300 414 016

E: admin@skybluecxs.com.au

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