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“Sky Blue helped our leadership team gain deeper insights about our customers and their friction points .. Thisproved to be the catalyst driving a stronger commitment to upgrading experiences throughout the organization. Tom knows CX inside out, matched with his innovative and personable charm, makes it easy for us to uncover new approaches to experiences that make a difference.”

Shaun McCambridgeManaging Director - Stellar Recruitment

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“I have engaged Tom to develop and implement comprehensive feedback programs throughout the organisation underpinning our ongoing focus of delivering exceptional experiences. Before these programs, I had no clear visibility of how our customers were experiencing the business. Since implementation we experienced consistent customer service improvements throughout the organisation and Sky Blue has become an essential business tool.

Tom is also an exceptional facilitator who I have used to drive culture change to great effect.”

Barry RobinsonPresident & Managing Director - Wyndham Vacations

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“Sky Blue played an integral role in shaping our Customer Experience Journey. While Tom clearly pinpointed areas of opportunity and challenged deep seated beliefs, the true value was in the engagement of the broader team and assistance in shaping a cultural transformation necessary to produce an outstanding Customer Experience.

To benefit from CX training a business must first acknowledge areas of opportunity. Sky Blue provides the road map for success and continued encouragement and support in the journey to excellence. We cannot recommend Sky Blue highly enough for your customer experience transformation.”

Stacey DavisExecutive General Manager - Rental & Retail Aftersales ANZ, Apollo Tourism and Leisure

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“I engaged Sky Blue to design, develop and deliver customer experience training for a new company. They took the time to really understand the new company, what the values, vision and purpose was and how this could be translated into a meaningful training session for the team. They designed content the team could relate to. Tom did an exceptional job captivating the audience with plenty of interactive content. It resulted in a more confident loyalty team delivering a unique customer experience. Tom was a true professional while bringing a lot of fun back into training.”

Rosie McartneyHR Executive