Want to ensure you have a stand out centre?
Family and employee expectations are changing. To stand out, you need to lean in, listen and build real connections:
Optimise occupancy with our proven programs
Improve service, boost conversions, referrals and reviews
Customer Service Training
Train your team to connect families
From first contact, a parent’s impression is shaped by every single interaction with every single team member. Our proven training programs share simple techniques so your team can consistently make the right impressions at the right time.
Family Feedback Programs
Uncover how every family experiences your centre
Success depends on how your team ‘shows up’ and engages with your families – they control your reputation. Our employee survey programs ensure you have thorough insights through the employee journey from new hire surveys, exit surveys, pulse checks or overall engagement deep dives.
We’ve been researching customer experience in early education for over 6 years – here are some big takeaways:
Up to 50% of enrolments are generated through word of mouth
An average of 10% of parents are actively unhappy with something at their centre
50% of families leave for a reason that could have been avoided
The No. 1 deciding factor in selecting a centre is how parents feel about your staff and services
Lets Talk About Experiences
Contact us if you would like to get to know us a little better, or fill out your details in the form!
T: 1300 414 016
Illuminate, Differentiate, Celebrate
We also provide our proprietary SkyLight™ program to childcare centres who want an easy way to collect feedback from their families and team members. If you are using one of our CCMS partners and are looking for a quick-start solution then click here to learn more!