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Want to ensure you have a stand out centre?

Family and employee expectations are changing. To stand out, you need to lean in, listen and build real connections:

  • Optimise occupancy with our proven programs

  • Improve service, boost conversions, referrals and reviews

Customer Service Training

Train your team to connect families

From first contact, a parent’s impression is shaped by every single interaction with every single team member. Our proven training programs share simple techniques so your team can consistently make the right impressions at the right time.

Family Feedback Programs

Uncover how every family experiences your centre

Success depends on how your team ‘shows up’ and engages with your families – they control your reputation. Our employee survey programs ensure you have thorough insights through the employee journey from new hire surveys, exit surveys, pulse checks or overall engagement deep dives.

Employee Experience (EX) Programs

Uncover how your team are feeling, reduce turnover

Your centre’s success depends on how your team ‘shows up’ and engages with your families – they are in control of your reputation. Our employee survey programs ensure you have thorough insights through the employee journey from new hire surveys, exit surveys, pulse checks or overall engagement deep dives.

We’ve been researching customer experience in early education for over 6 years – here are some big takeaways:

Up to 50% of enrolments are generated through word of mouth

Drive the power of referrals to boost your occupancy

An average of 10% of parents are actively unhappy with something at their centre

Stop negative word of mouth

50% of families leave for  a reason that could have been avoided

Stop issues in their tracks, before families even consider leaving

The No. 1 deciding factor in selecting a centre is how parents feel about your staff and services

Measure and improve how your centre ‘feels’

What people say about us

Sky Blue have cut new ground in the sector and developed programs that I consider game changing. They have an accessible model for any size operator. The CX dashboards help me uncover any issues quickly and know how the group is performing at any time. Parent sentiment is essential to operational success and Sky Blue ensures that we are always ahead of the curve. Sky Blue’s programs have been instrumental to the success of our centre’s rapid occupancy growth and trade up.

Chris SacreCEO - Eden Academy

I was thoroughly impressed by Sky Blue’s personalised approach and their in depth understanding of customer experience in the sector. Their knowledge is second to none.

Through engaging Sky Blue:
We create transparency uncovering family issues previously unseen.
We experience greater visibility and awareness of actual staff practices and a greater understanding of leadership and management in each service.
In short, it helped us ‘turn on the lights’ across the group.

There are general platforms out there, but none have the personalised consideration to your group and ultimately your market of families. The tailored training to suit your needs is something I am yet to see elsewhere.
With an investment in customer experience you have absolutely nothing to lose and a lot to gain.

Michellena SheltonGeneral Manager - Childcare Group

I hadn’t used a customer experience program before, so I didn’t know what to expect. Seriously, seeing the impact it has on the centres is amazing. I now have the tools to see what is going on across the group and use it to make us better and recognise great work. The training just motivates our team to be great. It’s amazing, I absolutely love it.
To benefit from CX training a business must first acknowledge areas of opportunity. Sky Blue provides the road map for success and continued encouragement and support in the journey to excellence. We cannot recommend Sky Blue highly enough for your customer experience transformation.

Brooke BowyerOperations Manager - Eden Academy

Such useful training - it really made me evaluate myself and gave me tools to connect with the families and people in general. The best training I have done in all my years as an educator. So valuable!

KatieEducator - Huntfield Heights Early Learning

Lets Talk About Experiences

Contact us if you would like to get to know us a little better, or fill out your details in the form!

T: 1300 414 016

E: admin@skybluecxs.com.au

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    Illuminate, Differentiate, Celebrate

    We also provide our proprietary SkyLight™ program to childcare centres who want an easy way to collect feedback from their families and team members. If you are using one of our CCMS partners and are looking for a quick-start solution then click here to learn more!

    Learn More