Illuminate, Differentiate, Celebrate
Shine a light on the hidden elements that improve relationships and help your centre stand out
“𝐒𝐤𝐲𝐋𝐢𝐠𝐡𝐭 𝐩𝐮𝐭𝐬 𝐦𝐲 𝐦𝐢𝐧𝐝 𝐚𝐭 𝐞𝐚𝐬𝐞 𝗐𝗂𝗍𝗁 𝗍𝗁𝖾 𝗋𝖾𝗅𝖺𝗍𝗂𝗈𝗇𝗌𝗁𝗂𝗉𝗌 𝖻𝖾𝗍𝗐𝖾𝖾𝗇 𝗈𝗎𝗋 𝗌𝗍𝖺𝖿𝖿 𝖺𝗇𝖽 𝗉𝖺𝗋𝖾𝗇𝗍𝗌. 𝖨 𝖽𝗈𝗇'𝗍 𝖾𝗏𝖾𝗇 𝗇𝖾𝖾𝖽 𝗍𝗈 𝖻𝖾 𝖺𝗍 𝗍𝗁𝖾 𝖼𝖾𝗇𝗍𝗋𝖾 𝗍𝗈 𝗄𝗇𝗈𝗐 𝗁𝗈𝗐 𝗍𝗁𝗂𝗇𝗀𝗌 𝖺𝗋𝖾 𝗀𝗈𝗂𝗇𝗀. 𝐓𝐡𝐞 𝐫𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐡𝐞𝐥𝐩𝐬 𝐮𝐬 𝐢𝐝𝐞𝐧𝐭𝐢𝐟𝐲 𝐭𝐡𝐞 𝐩𝐚𝐭𝐭𝐞𝐫𝐧𝐬 𝐚𝐧𝐝 𝐭𝐫𝐞𝐧𝐝𝐬 𝐰𝐞 𝐰𝐞𝐫𝐞 𝐦𝐢𝐬𝐬𝐢𝐧𝐠 𝐛𝐞𝐟𝐨𝐫𝐞 𝐚𝐧𝐝 𝐭𝐡𝐞 𝐫𝐞𝐬𝐮𝐥𝐭 𝐢𝐬 𝐚 𝐬𝐞𝐭𝐭𝐥𝐞𝐝 𝐜𝐞𝐧𝐭𝐫𝐞 𝐚𝐧𝐝 𝐬𝐞𝐭𝐭𝐥𝐞𝐝 𝐟𝐚𝐦𝐢𝐥𝐢𝐞𝐬. 𝖶𝖾'𝗋𝖾 𝖺𝗅𝗌𝗈 𝗋𝖾𝖼𝖾𝗂𝗏𝗂𝗇𝗀 𝗋𝖾𝖿𝖾𝗋𝗋𝖺𝗅𝗌 𝖿𝗋𝗈𝗆 𝗈𝗎𝗋 𝗐𝗂𝖽𝖾𝗋 𝖼𝗈𝗆𝗆𝗎𝗇𝗂𝗍𝗒 𝖺𝗇𝖽 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐢𝐧𝐠 𝐭𝐡𝐞 𝐠𝐫𝐨𝐰𝐭𝐡 𝐰𝐞 𝐬𝐞𝐭 𝐨𝐮𝐭 𝐭𝐨 𝐚𝐜𝐡𝐢𝐞𝐯𝐞.”
Brooke BowyerOperations Manager - Eden Academy
Curious?
Let's TalkYour invitation to join the growing Skylight community
In 2022, we launched Skylight (formerly ECX) to a handful of centres. And this is how we did.
Our SkyLight centres:
- Uncovered how their families were feeling and developed individual solutions to drive retention
- Collected compliments to motivate their team and promote on social media
- Understood what they were doing well to increase referrals
- Illuminated blind spots to iron out any centre weaknesses
- Increased Google reviews
- Truly heard how their team were feeling so they could boost engagement and retention
- Collected helpful information to include in their QIP and impress on their R&A
AND the biggest win!
They cultivated a learning atmosphere where they consistently become closer to their families and their teams.
Your reputation is worth more than you know
We know throughout the sector that 10% of parents are unhappy with their centre, yet they often leave how they really feel unsaid. This darkness can breed negativity (and decreasing occupancy). Skylight gives your parents the opportunity to be totally honest, and you the opportunity to listen and work on the best solutions. We think that’s gold!
Want your questions answered or a demo from the team?
Why Skylight?
Hear why our customers love SkyLight
We’re the early education sector’s first done-for-you experience management program.
Once you sign up, feedback starts flowing and there is nothing technical to do or to learn – no new system for you to spend time on – it’s simple and cost-effective for any centre.
Here’s why SkyLight has been a no-brainer for our current clients –
You will:
- Achieve a competitive advantage.
- Uncover the insights (hidden gems) in your centre.
- Improve team member retention and satisfaction.
- Embrace our industry leading program without friction.
- Receive support from our experienced XM (Experience Management) Expert team.
We currently have 100% retention rate with our Skylight Centres and we’d love you to be our next one.
Here's what you get with SkyLight
SkyLight Family Pulse
Family Feedback Program
- Fully integrated with your CCMS, SkyLight Family Pulse ensures you’re seamlessly gathering feedback at the right moments.
- Expertly designed and branded for you surveys include new family, room transitions, and quarterly check-ins, plus Google review drivers.
- You get real-time feedback to improve family satisfaction and retention.
SkyLight Team Pulse
Team Feedback Program
- Integrated with the CCMS, and expertly designed surveys through the team member journey – (new, quarterly check in and exit).
- Plus annual deep dive engagement assessment.
- With regular check-ins and detailed insights, you can take action to improve team satisfaction, retention, and overall workplace culture
SkyLight Hub
Reporting, Guidance & Support
- Your resource hub with best practice guidance and advice to help you to Listen > Act > Improve.
- Monthly reporting to help you spot trends and take the right actions to improve.
- Testimonial collations to help with your marketing efforts.
- Highlight summary to track praise worthy efforts.
- Benchmarking reports to see how you stack up.
Are you ready to illuminate your centre?
GREAT! Here’s your investment
*We offer custom pricing for groups or centres with over 100 places.
Hear from our customers and partners
Sophie, Tijana and Jan –
Little Locals
Olivia –
Eden Academy
Adrian –
Kidsoft
Join SkyLight Today
What would it be worth to your centre if?
- Occupancy and staff performances improves
- You get the best local staff and they’re excited to stay with you
- You receive more great testimonials and Google reviews from happy parents
- Your families are happily referring you to others
Lots?
SkyLight explainer
from our founder
How it started
After almost two decades working in customer and employee experience our founder, Tom Scantlebury, found himself in the US at a trade expo thinking many of the solutions were great, but they were pricing smaller businesses out of the conversation.
So Tom spent five years developing SkyLight to give early education providers like you, access to big business expertise and strategies, at an affordable price.
Tom and his team are dedicated to delivering high quality tools and reporting so you can see real-time results. Transforming your centre into the centre of choice for staff and parents in your local community.
Got Questions?
We’ve got answers
I can run my own surveys, why do I need this?
Most survey programs don’t have the right: frequencies, question methodology, design that drives responses, reporting tools, follow-up mechanisms, training or support. That means limited responses, surface level data and no lasting change. Plus surveying all of your families at once is like trying to drink from a firehose.
Skylight is strategic, targeted, and uses big business CX expertise to help improve your centre and it runs continuously in the background, allowing you to hear from your families when they need to share with you.
I’m already so busy. How much time will I need to invest each week to see an improvement in my centre?
Here is the good news, we do the work for you! There is no new system to learn, we deliver you survey responses in real time and then insightful dashboards periodically. Everything is designed to be simple for you. In fact, ECX should save you time as it will help you understand how your families and staff are feeling rather than you having to ask them questions.
What about data security and privacy?
We have consulted cyber security experts to verify our data handling processes as being absolute best practice. Our onboarding process walks you through how all data is protected so you will be fully aware up front.
How long does it take to get set up?
Our proprietary SkyLight program can be installed in your business in less than a week. Meaning you can start to see what’s really going on in no time.
Why SkyLight?
You might think it’s because back in the 90s it was the coolest thing to have a skylight in your house, well we think it’s still cool. Except more so that adding a skylight to your centre can shine more light on the great work you’re already doing without having to make any massive changes.
Think about the dark corners of a room which left unseen can become mouldy. Skylight illuminates those unseen parts of your business so your whole ecosystem thrives.
Can SkyLight help with staff retention and engagement?
Absolutely! SkyLight Team Pulse provides continuous feedback from your staff, helping you identify areas for improvement and ensuring your team feels heard and valued. By addressing employee concerns promptly, you can foster a positive workplace culture, reduce turnover, and increase overall satisfaction, ultimately improving retention.
How does Skylight help me take action on feedback?
SkyLight doesn’t just collect feedback, it provides actionable insights. Your dashboard highlights key areas that need attention, and we offer custom tips and guidance to help you take meaningful steps to address any concerns, ensuring continuous improvement.