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Illuminate, Differentiate, Celebrate

Shine a light on the hidden elements that improve relationships and help your centre stand out

Shine a light on the hidden elements that improve relationships and help your centre stand out

“๐’๐ค๐ฒ๐‹๐ข๐ ๐ก๐ญ ๐ฉ๐ฎ๐ญ๐ฌ ๐ฆ๐ฒ ๐ฆ๐ข๐ง๐ ๐š๐ญ ๐ž๐š๐ฌ๐ž ๐—๐—‚๐—๐— ๐—๐—๐–พ ๐—‹๐–พ๐—…๐–บ๐—๐—‚๐—ˆ๐—‡๐—Œ๐—๐—‚๐—‰๐—Œ ๐–ป๐–พ๐—๐—๐–พ๐–พ๐—‡ ๐—ˆ๐—Ž๐—‹ ๐—Œ๐—๐–บ๐–ฟ๐–ฟ ๐–บ๐—‡๐–ฝ ๐—‰๐–บ๐—‹๐–พ๐—‡๐—๐—Œ. ๐–จ ๐–ฝ๐—ˆ๐—‡'๐— ๐–พ๐—๐–พ๐—‡ ๐—‡๐–พ๐–พ๐–ฝ ๐—๐—ˆ ๐–ป๐–พ ๐–บ๐— ๐—๐—๐–พ ๐–ผ๐–พ๐—‡๐—๐—‹๐–พ ๐—๐—ˆ ๐—„๐—‡๐—ˆ๐— ๐—๐—ˆ๐— ๐—๐—๐—‚๐—‡๐—€๐—Œ ๐–บ๐—‹๐–พ ๐—€๐—ˆ๐—‚๐—‡๐—€. ๐“๐ก๐ž ๐ซ๐ž๐ฉ๐จ๐ซ๐ญ๐ข๐ง๐  ๐ก๐ž๐ฅ๐ฉ๐ฌ ๐ฎ๐ฌ ๐ข๐๐ž๐ง๐ญ๐ข๐Ÿ๐ฒ ๐ญ๐ก๐ž ๐ฉ๐š๐ญ๐ญ๐ž๐ซ๐ง๐ฌ ๐š๐ง๐ ๐ญ๐ซ๐ž๐ง๐๐ฌ ๐ฐ๐ž ๐ฐ๐ž๐ซ๐ž ๐ฆ๐ข๐ฌ๐ฌ๐ข๐ง๐  ๐›๐ž๐Ÿ๐จ๐ซ๐ž ๐š๐ง๐ ๐ญ๐ก๐ž ๐ซ๐ž๐ฌ๐ฎ๐ฅ๐ญ ๐ข๐ฌ ๐š ๐ฌ๐ž๐ญ๐ญ๐ฅ๐ž๐ ๐œ๐ž๐ง๐ญ๐ซ๐ž ๐š๐ง๐ ๐ฌ๐ž๐ญ๐ญ๐ฅ๐ž๐ ๐Ÿ๐š๐ฆ๐ข๐ฅ๐ข๐ž๐ฌ. ๐–ถ๐–พ'๐—‹๐–พ ๐–บ๐—…๐—Œ๐—ˆ ๐—‹๐–พ๐–ผ๐–พ๐—‚๐—๐—‚๐—‡๐—€ ๐—‹๐–พ๐–ฟ๐–พ๐—‹๐—‹๐–บ๐—…๐—Œ ๐–ฟ๐—‹๐—ˆ๐—† ๐—ˆ๐—Ž๐—‹ ๐—๐—‚๐–ฝ๐–พ๐—‹ ๐–ผ๐—ˆ๐—†๐—†๐—Ž๐—‡๐—‚๐—๐—’ ๐–บ๐—‡๐–ฝ ๐ž๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ข๐ง๐  ๐ญ๐ก๐ž ๐ ๐ซ๐จ๐ฐ๐ญ๐ก ๐ฐ๐ž ๐ฌ๐ž๐ญ ๐จ๐ฎ๐ญ ๐ญ๐จ ๐š๐œ๐ก๐ข๐ž๐ฏ๐ž.”

Brooke BowyerOperations Manager - Eden Academy

Curious?

Let's Talk

Your invitation to join the growing Skylight community

In 2022, we launched Skylight (formerly ECX) to a handful of centres. And this is how we did.

Our SkyLight centres:

  • Uncovered how their families were feeling and developed individual solutions to drive retention
  • Collected compliments to motivate their team and promote on social mediaย 
  • Understood what they were doing well to increase referrals
  • Illuminated blind spots to iron out any centre weaknesses
  • Increased Google reviews
  • Truly heard how their team were feeling so they could boost engagement and retention
  • Collected helpful information to include in their QIP and impress on their R&A

AND the biggest win!

They cultivated a learning atmosphere where they consistently become closer to their families and their teams.

Your reputation is worth more than you know

We know throughout the sector that 10% of parents are unhappy with their centre, yet they often leave how they really feel unsaid. This darkness can breed negativity (and decreasing occupancy). Skylight gives your parents the opportunity to be totally honest, and you the opportunity to listen and work on the best solutions. We think thatโ€™s gold!

Want your questions answered or a demo from the team?

Click Here

Why Skylight?

Hear why our customers love SkyLight

Weโ€™re the early education sectorโ€™s first done-for-you experience program.

Once you sign up, feedback starts flowing and there is nothing technical to do or to learn – no new system for you to spend time on – itโ€™s simple and cost-effective for any centre.

Hereโ€™s why SkyLight has been a no-brainer for our current clients –
You will:

  • Achieve a competitive advantageย 
  • Uncover the insights (hidden gems) in your centre
  • Embrace our industry leading program without friction
  • Receive support from our experienced CX (Customer Experience) Expert team.ย 

We currently have 100% retention rate with our Skylight Centres and weโ€™d love you to be our next one.

Find Out More

Weโ€™re the early education sectorโ€™s first done-for-you experience program.

Once you sign up, feedback starts flowing and there is nothing technical to do or to learn – no new system for you to spend time on – itโ€™s simple and cost-effective for any centre.

Hereโ€™s why SkyLight has been a no-brainer for our current clients –
You will:

  • Achieve a competitive advantageย 
  • Uncover the insights (hidden gems) in your centre
  • Embrace our industry leading program without friction
  • Receive support from our experienced CX (Customer Experience) Expert team.ย 

We currently have 100% retention rate with our Skylight Centres and weโ€™d love you to be our next one.

Find Out More

Here's what you get:

Skylight Family Feedback Program

Fully integrated with your CCMS, SkyLight provides a continuous feedback program identifying who needs to be surveyed and when to ensure youโ€™re listening at the right time. We do the work, you simply review the feedback in real time.

Your Survey Suite:

  • New family, room transition and exit family surveys
  • Quarterly family check in survey
  • Google review drive and testimonial collection

Insights and Analysis on your Skylight Dashboard

Straight forward dashboards to show how parents and staff feel about your centre so you can take the right action to create a happier, higher-occupancy centre. And as you know, families can change how theyโ€™re feeling quickly. Skylight illuminates this while de-risking your centre.

Skylight Employee Experience Program

SkyLight takes the same approach to your team as it does to your families โ€“ illuminating what is most important by conducting a detailed employee experience and engagement assessment. This helps you drive what is most impactful to ensure your attraction and retention is where you need it to be.

Expert advice and guidance to how to create leading experiences

Now youโ€™ve got feedback, what do you do with it?

Collecting feedback without doing anything with it can be worse than not asking for it in the first place! Each response will include custom tips on how to take action. Your dashboard reports will highlight action areas. We will provide ongoing experience management tips and lessons to help fulfil the mantra of Listening > Acting > Improving.

See our prices

Skylight Family Feedback Program

Fully integrated with your CCMS, SkyLight provides a continuous feedback program identifying who needs to be surveyed and when to ensure youโ€™re listening at the right time. We do the work, you simply review the feedback in real time.

Your Survey Suite:

  • New family, room transition and exit family surveys
  • Quarterly family check in survey
  • Google review drive and testimonial collection

Insights and Analysis on your Skylight Dashboard

Straight forward dashboards to show how parents and staff feel about your centre so you can take the right action to create a happier, higher-occupancy centre. And as you know, families can change how theyโ€™re feeling quickly. Skylight illuminates this while de-risking your centre.

Skylight Employee Experience and Feedback Program

Your staff have the same need for truth, trust and transparency the families do, itโ€™s a key factor in staff retention and staff effort. Skylight improves and measures the employee experience for you to illuminate the full picture of your centre.

Expert advice and guidance ton how to create leading experiences

Now youโ€™ve got feedback, what do you do with it?

Collecting feedback without doing anything with it can be worse than not asking for it in the first place! Each response will include custom tips on how to take action. Your dashboard reports will highlight action areas. We will provide ongoing experience management tips and lessons to help fulfil the mantra of Listening > Acting > Improving.

See our prices

Are you ready to illuminate your centre?

GREAT! Hereโ€™s your investment

Monthly

$2.59

/per place
Yearly

$2.29

/per place

Save 12%

Multiple Centresย or Centres over 100 places

Please contact us for pricing

Remember, one happy family in your centre can be worth $20,000 or more per child per year.

Want to learn more?

Let's Talk

Hear from our customers and partners

Sophie, Tijana and Jan โ€“
Little Locals

Olivia โ€“
Eden Academy

Adrian โ€“
Kidsoft

Join SkyLight Today

What would it be worth to your centre if?

  • Occupancy and staff performances improves
  • You get the best local staff and they’re excited to stay with you
  • You receive more great testimonials and Google reviews from happy parents
  • Your families are happily referring you to others

Lots?

Let's Talk

What would it be worth to your centre if?

  • Occupancy and staff performances improves
  • You get the best local staff and they’re excited to stay with you
  • You receive more great testimonials and Google reviews from happy parents
  • Your families are happily referring you to others

Lots?

Let's Talk

SkyLight explainer

from our founder

How it started

After almost two decades working in customer and employee experience our founder, Tom Scantlebury, found himself in the US at a trade expo thinking many of the solutions were great, but they were pricing smaller businesses out of the conversation.

So Tom spent five years developing SkyLight to give early education providers like you, access to big business expertise and strategies, at an affordable price.

Tom and his team are dedicated to delivering high quality tools and reporting so you can see real-time results. Transforming your centre into the centre of choice for staff and parents in your local community.

Got Questions?

We’ve got answers

I can run my own surveys, why do I need this?

Most survey programs donโ€™t have the right: frequencies, question methodology, design that drives responses, reporting tools, follow-up mechanisms, training or support. That means limited responses, surface level data and no lasting change. Plus surveying all of your families at once is like trying to drink from a firehose.

Skylight is strategic, targeted, and uses big business CX expertise to help improve your centre and it runs continuously in the background, allowing you to hear from your families when they need to share with you.

Iโ€™m already so busy. How much time will I need to invest each week to see an improvement in my centre?

Here is the good news, we do the work for you! There is no new system to learn, we deliver you survey responses in real time and then insightful dashboards periodically. Everything is designed to be simple for you. In fact, ECX should save you time as it will help you understand how your families and staff are feeling rather than you having to ask them questions.

What about data security and privacy?

We have consulted cyber security experts to verify our data handling processes as being absolute best practice. Our onboarding process walks you through how all data is protected so you will be fully aware up front.

How long does it take to get set up?

Our proprietary SkyLight program can be installed in your business in less than a week. Meaning you can start to see whatโ€™s really going on in no time.

Why SkyLight?

You might think itโ€™s because back in the 90s it was the coolest thing to have a skylight in your house, well we think itโ€™s still cool. Except more so that adding a skylight to your centre can shine more light on the great work youโ€™re already doing without having to make any massive changes.

Think about the dark corners of a room which left unseen can become mouldy. Skylight illuminates those unseen parts of your business so your whole ecosystem thrives.

We Provide:

Business XM

Differentiate your business with experiences that create a buzz

See More

Childcare XM

Drive occupancy by illuminating and improving connection in your childcare group

See More

Speaking and Workshops

Book Tom to speak or deliver a workshop

See More

Scrolled straight to the bottom eh?

We get it, youโ€™re in a hurry and thereโ€™s a lot to tell you about our exciting new program.

Or maybe you donโ€™t have time, in which case fill out this form to book a call with one of our team.