Real Human Connections

Through his unique stories, activities, and connection framework, people walk away energised to get closer to each other and their customers — an instant antidote to these disconnecting times.

Through his interactive and engaging style, Tom’s speaking gigs are enjoyable, insightful and fun. People walk away energised to apply something practical into their workplace

Let's Talk

A Little Bit About Tom

Tom has spent three decades studying one thing: what makes people feel connected.

From 5-star hotels to customer experience consulting roles, Tom has lived and breathed the moments that shape reputation, culture and connection. Today, as the Human Connection Specialist, he helps organisations strengthen the human side of service — because that’s where the real difference is made.

He is the vibe maker — his sessions are blended stories, activities and practical tools that build a tribe and change the vibe. People stop, think, and act differently.

If connecting your audience, your people, and your customers is important, Tom has what you need.

What do you get with a keynote with Tom?

If you want your audience to feel connected, energised and empowered, you’re in the right place. Through powerful storytelling, playful activities and science-backed tips, you’ll feel the vibe in the room shift — fast.

Tom works with the audience in a fun, inclusive way to unpack the simple habits of high-quality human connection, sharpened through years in five-star hotel leadership and human-centred customer experience design. People don’t just take notes — they feel closer to each other, and they take the tools into the corridors to talk, learn and interact with real intent.

The impact then spills into everyday work and life — strengthening team relationships, customer relationships and personal relationships.

It’s time to get connected.

“When an audience feels seen, valued and heard, they don’t just listen — they lean in. That’s when connection becomes a skill they can take back to work and life.”
Tom

Tom's Keynote:

Get Connected!

The deeper people feel connected, the greater the impact they create — as teammates, leaders and humans. In this high-energy keynote, Tom shares a simple 5-step framework to build stronger team connection, create customer delight, and improve the quality of everyday relationships.

This is about unlocking one of the most overlooked performance drivers: human connection. Expect practical tools, powerful moments, and a session that’s energising, fun, and genuinely transformational — the kind that people keep talking about long after it ends.

Need a Bespoke Workshop designed?

Beyond keynotes, Tom designs and delivers tailored connection workshops that build empathy, trust and practical human skills — helping leaders and teams create better experiences for each other and the people they serve.

If you’re looking for an engaging, interactive and impactful speaker or workshop facilitator for your next event, get in touch.

What people say about us

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“The evaluation results for Tom’s presentation at the World Employment Conference were exceptional. Our members were actively engaged throughout the session due to Tom’s interactive presentation style. Tom’s ability to adapt his presentation to be relevant to our audience and overall conference theme meant the key messages were on point and our attendees received numerous take-aways to put into practice on their return to the office.”
Jodie RadleyHead of Events - RSCA

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“I have known Tom for over 5 years and have always known him to be a skilled CX practitioner, a strong communicator, a man with integrity and a great work ethic. Given CX as a discipline is still in its infancy in our sector we felt that it was important to showcase the innovative thinking and practices that sit behind it at our Innovation Forum – Digital Edition and after reviewing the field we concluded that Tom’s offer was not only the most accessible and relevant but his ability to present his message via video was strong. Given our Forum was digital this combination worked well for the format and for our viewers. Tom’s contribution was well received and I would recommend anyone looking for pathways to improve their service level customer experience performance reach out to Tom for help, you will not be disappointed.”
Jason RobertsFounder/CEO - The Sector

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“I have had the pleasure of experiencing Tom’s keynote presentations at various CX conferences over the years. Tom is a skilled storyteller who knows how to engage large audiences with real (and practical) case studies that importantly can be actioned by any organisation, on any budget. A more passionate CX practitioner you will not find, with corporate and practical experience running his own successful business. Tom has an ability to bring complex theory to life with simple anecdotes, frameworks and activities that get you out of your seat. Always a highlight on the conference agenda!”
Matt ProwseGeneral Manager - Customer Experience

“Tom was really engaging and connected with people on a personal level to understand the importance of each customer’s individual experience. There was a high level of energy making the session fun whilst collecting little take aways to add value to our businesses after the session.”
Sally OrrGeneral Manager - Australian Childcare Alliance Victoria

Lets Talk About Workshops

Contact us if you would like to get to know us a little better, or fill out your details in the form!

T: 1300 414 016

E: admin@skybluecxs.com.au